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Brandstack lets you connect your shipping and logistics partners directly into the platform so you can track shipments, monitor returns, and reconcile costs without switching between courier portals. This page covers the couriers we support, the data that syncs, and how to connect your accounts.

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Supported couriers

Brandstack integrates with the following logistics providers:
  • Delhivery
  • Shiprocket
  • Blue Dart
  • Xpressbees
  • Ecom Express
  • DTDC

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What data syncs

When a courier is connected, Brandstack automatically pulls the following fields into your shipment records:
  • Shipment status (picked up, in transit, out for delivery, delivered)
  • Delivery date and time
  • RTO events (return to origin initiated and completed)
  • Weight and zone information
  • Courier cost (when exposed by the courier API)

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Setup

1

Go to Integrations

In Brandstack, navigate to Integrations, then click Add Source and select the Logistics category.
2

Pick your courier

Choose the courier you want to connect from the list of supported providers.
3

Enter credentials or use Shiprocket

Paste the courier’s API credentials into the form. For supported providers, you can also connect through the Shiprocket aggregator instead.
4

Map courier accounts

Map the connected courier accounts to the corresponding Brandstack locations or channels.
5

Initial backfill

Brandstack will perform an initial backfill of recent shipments. Depending on volume, this may take a few minutes to complete.

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Placeholder screenshot

Brandstack logistics integration setup screen

The Add Source flow in Brandstack Integrations

Replace the image path above with your actual screenshot once available.

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Troubleshooting

The courier has not yet picked up the shipment, so the AWB data is not available in their system. Wait until the first scan event occurs, then recheck.
Some couriers delay RTO status updates in their API. If a return is in progress but RTO is not reflected in Brandstack, verify the courier portal and allow a few hours for the status to propagate.
Not all couriers expose cost via API. If cost data is missing, upload your rate card in Settings so Brandstack can calculate and display estimated courier charges.